RESULTS


Data and insights for value-based healthcare

CST is a remote patient monitoring and care services market leader with Medicaid Waiver, Managed Care, and Medicare Advantage organizations. With a multi-layered value proposition, CST’s services generate ROI, outcomes improvement, increased satisfaction, and elevated engagement across member populations. CST’s PMPY savings and engagement statistics have been third-party validated. A team of two physicians (one being a former health plan Chief Medical Officer) and a PhD with expertise in health economics have analyzed CST’s results. Additional components of CST’s impact on engagement and satisfaction have measured significantly higher than control groups.

CST's 3rd Party Data Validation

$5,431

Net PMPY Savings Population-Wide with Medicare Members

$6,682

Net PMPY Savings for Members with ICD-10 Primary Diagnosis of Mental and Behavioral Disorders

10%

Satisfaction Rate Increase for Medicare and Dual Members Enrolled in PERSPlus

2.19

Monthly Member Touches via PERSPlus

Impacting Social Determinants

CST’s 24/7 team of clinically and macro trained social workers are uniquely positioned to address Social Determinants of Health.


How We Do It

  • Maintain our own database of resources (food, transportation, etc.)
    which is searchable via zip code across the country – effectively
    coordinate member/patient services real-time
  • Our social workers intervene 24/7 to help with suicidal thoughts,
    anxiety, and loneliness/isolation
  • We do not cap call times and work through both inbound and outbound
    efforts to reach and engage patients/members
  • Service can be provided through one of our devices or simply
    telephonic, which offers maximum flexibility
  • We make proactive wellness and support calls

Quantifiable Success

PMPY Savings for Depression
(Third-Party Validated)

$8,705

 

PMPY Savings for Mental and Behavioral Disorders
(Third-Party Validated)

$6,682

 

Mean Annual Interactions per Patient/Member – Depression
(Third-Party Validated)

28.2

 

Mean Annual Interactions per Patient/Member – Behavioral
(Third-Party Validated)

23.0

Use Cases to Consider

ED Utilization

Fall Prevention

Depression

Care Transitions

CHF/COPD/Diabetes Management

PCP Follow-Up

Social Determinants of Health

Rural Health Access

Mental and Behavioral Disorders

SNF/SAR Discharges

Resident Safety

Social Isolation

HBCS PERS

Patient/Member Satisfaction

Dual Eligible Members

Attracting New Senior Residents

Hospital Readmissions

Member Retention