CST is excited to have been acquired by Best Buy. Last fall, Best Buy purchased GreatCall in support of its purpose to enrich lives through technology by address key human needs, including health and wellness for older adults. As the organizations diligently work to combine the human touch services and quality products, CST business operations will continue to run as usual. Our commitment to delivering exceptional service by always being accessible to our customers remains to be our top priority.
Critical Signal Technologies seeks to empower older adults,
people with disabilities, and those battling chronic illness to live independently, with dignity.
CST helps enhance care, improve outcomes, and lower costs
with user-friendly devices and social worker-led 24/7 monitoring.
In-Home PERS
Landline or cellular medical alert systems
Mobile PERS
GPS-enabled device that works across the United States
Senior Living Safety System
Enhanced alternative to traditional pull-cord systems
Medication Management
Medication reminders and monitored dispensing devices
PERSPlus
Proven solution to increase engagement, satisfaction, and address social determinants of health
Telemonitoring
In-home vital sign monitoring
Social Work Services
Triage, support services, and loneliness/isolation outreach
Patients/Members
Remain independent and keep living life on your own terms with simple and nonintrusive tech and an award-winning care team.
Providers/Care Managers
Gain insight into usable/actionable data to allow for proactive care delivery. Supplement your current efforts so you can deliver exceptional care and support 24/7.
Executives/Administration
Bend the cost curve with proven and scalable solutions. Reduce emergency department utilization, improve care transitions, and address social determinants of health.
CST partners with healthcare organizations and programs can be private labeled
Medicare Advantage Plans
Managed Care Organizations
HCBS/LTSS/LTC Waiver Programs
Hospital-Owned
Post Acute Care Services
Certified Home Health
Hospice
Affordable Housing
Independent Senior Living
Skilled Nursing Facilities
- 24/7 in-house patient monitoring and support center staffed by a highly-trained team led by masters-level licensed social workers
- The Care Center uses a proprietary social work model, which focuses on all needs of the patient (physical, behavioral, and social determinants), creating a meaningful connection that drives higher engagement and more effective interventions
- Through the use of proprietary care protocols that are modified for each customer and individual patient as needed, the Care Center staff is able to quickly and accurately address the needs of each individual, resulting in the best possible outcomes
$5,431
Net PMPY Savings Population-Wide with Medicare Members
$6,682
Net PMPY Savings for Members with ICD-10 Primary Diagnosis of Mental and Behavioral Disorders
10%
Satisfaction Rate Increase for Medicare and Dual Members Enrolled in PERSPlus
2.19
Monthly Member Touches via PERSPlus
CST’s data and results have been validated by a leading independent national research and consulting firm in the healthcare industry.
A team of two physicians (one a former health plan CMO) and a PhD with expertise in health economics analyzed CST’s Care Center member engagement activities.
Use Cases
ED Utilization
Care Transitions
Social Determinants of Health
SNF/SAR Discharges
HBCS PERS
Attracting New Senior Residents
Fall Prevention
CHF/COPD/Diabetes Management
Rural Health Access
Resident Safety
Patient/Member Satisfaction
Hospital Readmissions
Depression
PCP Follow-Up
Mental and Behavioral Disorders
Social Isolation
Dual Eligible Members
Member Retention